5 Ways to Increase Customer Satisfaction
with GPS Technology!

Managing a fleet of vehicles can drive any business owner or supervisor to the brink! Administrative nightmares include productivity issues with fleet drivers, fleet maintenance, and fuel costs to name a few.

If you think that your customers won’t be impacted by such problems, think again! Missed or late deliveries, downtime resulting from an out of service vehicle, or not being able to communicate where your drivers are…these will impact the operations of your clients as well.

Five Ways to Increase Customer Service Levels with GPS

Though you may think of “driver accountability” as the primary component to any GPS (Global Positioning System); however, GPS software and online technology solutions also provide the following features that guarantee an increase in your service level agreements and internal/external customer satisfaction:

• Virtual tracking numbers provided to your customers so they see exactly where your drivers are located – resulting in smoother internal operations.
  

• Avoiding potential downtime through maintenance management scheduling and reporting.
• Efficiency routing or optimizing driver routes in advance for the quickest delivery times between locations.
• Verify work hours and durations online to reduce labor costs.
• Increase overall productivity through decreased fuel charges and work hours. Global Positioning Systems actually make everyone accountable: from the driver, to your fleet maintenance staff, to the fleet supervisor and to administrative staff. Service Level Agreements can only be maintained or exceeded with timely communication between departments and customers. GPS technology is designed to put all the pieces of the puzzle together through valuable online reporting, routing, and scheduling.
  

Slower Speed is not only safer, it’s cheaper!

There are also indirect costs associated with customer satisfaction - consider the savings benefits, for both you and your customers, by paying attention to these critical factors from the Department of Energy, Argon National Laboratory:  

• It only requires 73 percent more horsepower to cruise at 60 MPH. versus 159 percent more horsepower to cruise at 70 MPH.
• Research indicated that each mile per hour above 50 MPH increases fuel consumption by 1.5 percent.
• Tire wear will almost double at road speeds of 70 MPH or greater.
• And increasing from 60 MPH to 70 MPH increases your maintenance costs by 80 percent!

GPS technology is an essential component for any fleet-based business – no matter what type of vehicle you use, or how many are in your fleet! Increased customer satisfaction (both internal and external), increased productivity and a guaranteed positive impact to your bottom line are all direct results of tracking your fleet operations.

UTS is an enterprise solutions based provider of telemetry and GPS fleet tracking systems dedicated to serving the needs to fleet managers and company owners across the country. Universal Tracking Solutions offers one of the only real-time fleet management GPS tracking systems on the market. Don’t be fooled by other GPS fleet software…UTS provides the ultimate low cost, online solution to ensure the highest level of customer satisfaction through features such as geofence, fleet maintenance tracking and efficiency routing. Contact us for a FREE quote.

Monthly Subscriptions Now Available

Universal Tracking Solutions has recently partnered with a variety of full service leasing companies to provide little to no out of pocket money for new customers who want to receive all the benefits that a GPS fleet solution can provide.

This is a big advantage for companies who need to increase productivity, reduce fuel costs and increase customer satisfaction levels, but can’t come up with a large down payment or afford the hardware to get started.  *The Monthly Subscription Plan allows a low money payment with no money required out of pocket from the customer. OAC - Terms and Conditions apply.

For a fleet of 25 vehicles, idling time reduced by only 15 minutes per day can result in 562.5 gallons or $1,600 in savings per year. If you reduce idling time by 60 minutes, it would result in a fuel savings of 2,250 gallons at a cost of over $6,000 per year!

Learn more about saving fuel costs.